Refund policy
Orders CAN BE cancelled if your order hasn't shipped AND our estimated processing time is overdue. No returns or cancellation for other reasons. Exchanges on damaged items.
Since each Ivory Paper Planner is made to order, our policy only allows for exchanges on damaged goods. Processing times are the best estimate on when your planner will ship but this can be delayed during peak seasons.
You have 7 days from the date of delivery to initiate an exchange by emailing us at support@ivorypaperco.com with your order number and images documenting the damage to your planner.
Variations can occur during the printing process. These characteristics do not affect the usability of an Ivory Paper Planner and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.
If you have an issue, we want to help and hear from you! Please email support@ivorypaperco.com with concerns & we typically reply within 1-3 business days.
Since each Ivory Paper Planner is made to order, our policy only allows for exchanges on damaged goods. Processing times are the best estimate on when your planner will ship but this can be delayed during peak seasons.
You have 7 days from the date of delivery to initiate an exchange by emailing us at support@ivorypaperco.com with your order number and images documenting the damage to your planner.
Variations can occur during the printing process. These characteristics do not affect the usability of an Ivory Paper Planner and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.
If you have an issue, we want to help and hear from you! Please email support@ivorypaperco.com with concerns & we typically reply within 1-3 business days.
